24-HOUR ROUND THE CLOCK SUPPORT

English speaking cardholders, call the numbers stated below or email This email address is being protected from spambots. You need JavaScript enabled to view it.:

USA: +1 866 662 4952
UK: +44 8000 124 007
AUSTRALIA: +61 280 155 663
HONG KONG: +85 258 082 976
MALAYSIA: +60 018 008 140 66
SINGAPORE: +65 800 120 4846
BAHRAIN: +97 316 198 764

Chinese, Cantonese or Japanese speaking cardholders, call or email:

Chinese/ Cantonese+852 3758 7498 (Non-toll free) /( This email address is being protected from spambots. You need JavaScript enabled to view it.)
Japanese 03 6824 9330 (Non-toll free) / ( This email address is being protected from spambots. You need JavaScript enabled to view it.)

Japan Standard Time - Mon-Fri, 9.30am-6.30pm

Closed on Public Holidays

NOTE: If your request comes in during non-office hours, we can only process your request when the center re-opens. Cancellation requests must be submitted within 4 business days of the reservation.